Single Product

CUSTOM MERCH ORDERS


Custom Order Production Times


Custom Merch Production Times can vary based on our methods of printing and embroidery services as well as finishing options. Please review below as a general guideline. Our support team will let you know production time per order. We strive for top-notch quality printing. Rush Services start at 12 Items. “Production Time Per Order” begins when we have received the ordered items at our facilities and artwork has been approved. For information reguarding online purcase orders and shipping please visit out Shopping Online & Orders Help Center here.



Quantity Screen Printing Direct to Garment Headwear Embroidery
1 Not Applicable Next Day Not Applicable
2-11 Not Applicable 1-5 Business Days Not Applicable
12-23 1-5 Business Days 1-5 Business Days 1-12 Business Days
24-143 1-5 Business Days 1-5 Business Days 1-12 Business Days
144-1000 7-8 Business Days 10 Business Days Please Inquire
1000+ Please Inquire Please Inquire Please Inquire
10,000+ Please Inquire Please Inquire Please Inquire

*Production times may slightly vary. We will let you know with your order. Production times do not include shipping time.

General Questions
Heat Transfer Vinyl is known for peeling. For this reason we specialize in screen printing and direct-to-garment (DTG) printing. These are the best two printing processes available. Screen printing is most suited for larger orders while Direct to Garment (DTG) is more appropriate for singles or smaller quantities.
Ordering is really simple! Just send us an email or give us a call at 289 241 5971. We will be happy to assist you
Once quoted for your job and you are ready to go, we will send you an invoice via email that you can pay securely online with a credit card. If you prefer, you can call in your credit card information (paying online is usually easiest for everyone.) We also accept PayPal. Note that we require a 50% deposit prior to starting all regular custom orders. You are also more than welcome to stop by our head facility and make a payment. We are located at 11 Emmett Rd Unit#4 St.Catharines, ON, Canada L2R 7K6.
Simply email your artwork to contact@themerchfactory.com and we’ll check it out. If your file is too big to email to us, just use something like Dropbox or WeTransfer and email us the link. Please make sure to take a look at our helpful file set up center!
Prices range and change daily in the industry. There are 100’s of variables when choosing your garment. Let us know what you are looking for and we can surely help narrow down the selection. We always look out for the best possible solution to meet your needs.
We have quite a large selection of items that we print! Have a look at our digital pdf catalogue. Don't see what your looking for? Let us know and we will see what we can find for you.

Have a look at our Catalogue

Give your brand a boost with exciting retail quality tees, hoodies, tanks, hats and more.

Please review our Print Help Center for file set up Here
Screen Printing FAQ
We primarily use traditional plastisol inks for screen printing. We do offer specialty ink and foils for higher end design.
A fee is charged to change ink colors during the printing of an order. For example, if you order 50 white shirts, and 25 have the design in red ink and 25 have it in blue ink, we have to stop the run and then start over. Ink changes are $20 per change.
Quantity Screen Printing Printing Locations
1-11 (items) Not Applicable (We offer DTG for small orders) Not Applicable (We offer DTG for small orders)
12+ (items) 1 Colour 1
24-99 (items) 3 Colour (Per Location) 4
100-499 (items) 4 Colour (Per Location) Unlimated
500-10,000+ (items) 6 Colour (Per Location) Unlimated
Yes, but we will need to know all the details before we can agree to print them, to make sure they are of a quality and type that we can use. We prefer to provide the shirts and hoodies, and with the amount of blank items that we buy annually, we get just about the best pricing possible, so it’s better economically for us to provide the blanks. Minimum items when supplying your own must be at least 12 Items.
Yes! We have added a fulfillment program. Please inquire here.
Our screen set-up fees are standard. We do not charge for ink mixing fees, with the exception pantone colour matching. Pantone colour matching is available for orders exceeding 100+ only.


Direct to Garment Printing FAQ
We use waterbased inks with our Direct to Garment printing.
With Direct to Garment printing you have the ability to print millions of colours in one design!
Yes, simply send us an email here and we will get you an estimate for your custom printing.
We print on a number of different materials when it comes to Direct to garment printing. Please visit out Print Help Center for more information here
Yes, we can print your photographs no problem.
Headwear Embroidery FAQ
Headwear stitching colours can go up to 12 at a time. The number of colours will vary based on the quanity youare ordering. Simply send us a email with your order detials and we will let you know. Click Here
Emboridery locations:
front

Font

back

Back

Yes we do custom sew-in labels for items of 99+ items.

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