We are not required to provide a refund or replacement if you change your mind. We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. This only applies if:
- item has a problem that would have stopped someone from buying the item if they had known about it
- item is unsafe
- item is significantly different from the samples or description
- item doesn't do what we said it would, or what you asked for
- we sent the wrong size
Shipping back to The Merch Factory is paid for by the customer. We are in general unable to refund you postal fees. Any product returned found not to be defective can be refunded within 30 days. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense. By default, the refund amount cannot exceed the original order amount paid to The Merch Factory. The Merch Factory is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by The Merch Factory.